A special event invitation – Thursday 17th May 2018, 6:00 – 9:00pm, Melbourne CBD

Customer Identity and Access Management

Organizations are under pressure to adapt in the current age of Digital Transformation. Integral to future revenue streams enabled by innovative digital business models is the profoundly changed relationship between every enterprise and its customers and consumers. Creating innovative business services, collecting and managing comprehensive customer information and even just optimizing the reach of everyday marketing activities all depend on the ability to uniquely identify customers and other parties in a flexible, scalable and secure way.

Along with their huge upside and inherent value, digital era business models bring unique risks and security challenges. When done right, digital business models make organizations more agile, better connected, more informed and more secure, as well as lower the cost of security and compliance.

Your customers and consumers expect effective control over how firms collect, store, manage, and share their profile data. With the competition only a click away, misuse of customer / consumer data, whether deliberate or inadvertent, can significantly damage your brand equity.

Customer Identity and Access Management (CIAM) is the key to manage this digital “you”. Be it an insurance claim or a table reservation in a restaurant, you will increasingly use a digital identity. For companies providing services, the key to attracting customers is understanding them (Know Your Customer – KYC). The primary enabler of profitable long-term customer relationships is your accumulation and analysis of comprehensive customer data. Your CIAM strategy defines how you capture, store and manage your customer and consumer data across your entire business. This data can include individual information like name and contact details plus details of your customer interactions, including consent for interactions and retention of information, authorization for specific services, delegations and any other data that is integral to your relationship with your customers. Effective CIAM provides assurance of quality and integrity for customer information that your organisation uses, to deliver great customer experience with competitive costs.

Strong CIAM solutions typically provide features for customer registration, self-service account management, consent and preference management, single sign-on (SSO), multi-factor authentication (MFA), access management, directory services and data access control. The best CIAM solutions ensure a secure, seamless customer experience at extreme scale and performance, no matter which channels (web, mobile, etc.) customers use to engage with a brand. The goal is to turn simple customer experience into true customer engagement.

In this session we will talk about,

  • Digital Transformation and its impact on modern businesses
  • Key trends and developments in CIAM to help companies embrace new business models
  • Assessing your company’s CIAM maturity and future readiness against your peers and competitors
  • Finding the right balance between knowing your customer and complying with data protection regulations

Sourish Datta – Cyber Security leader | Cyber Advisor

Sourish Datta is a Cyber Security leader with extensive experience in top level leadership of strategic information security.  He is also deeply experienced in executive leadership of large and complex strategic investment programs requiring technology and business change.   Sourish has helped many organisations globally (USA, IND, AUS, UK, NZ) achieve mature and effective cyber-security arrangements comprising Secure, Vigilant and Resilient strategies, governance frameworks, policies and procedures with a focus on People, Process and Technology.

Sourish is a recognised thought leader for next generation digital, cloud and cybersecurity capabilities and in methods to secure digital technology.

Building on senior roles with Accenture, Deloitte and EY, Sourish has moved to independent practice guiding large enterprises in establishment of effective strategy for Digital Customer Identity and Access Management (CIAM).

Event Details

Thursday May 17th 6:00 – 9:00pm
Registration from 5:30 pm

Networking, presentations & discussion
Buffet dinner & refreshments are included

Angliss Restaurant

Ground Floor, Building D, 550 Little Lonsdale Street, Melbourne


$A 75               DLI Members and active volunteers

$A 90               non-members

$A 480             table of 6

Tickets via Eventbrite 

Monday 14th May



Digital Leadership and Cyber Security with Sourish Datta
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